Every Minute Counts During a Cyber Incident — And So Does Clear Decision-Making
A cyber security incident presents not only technical challenges, but also organizational, legal, and communication-related ones. Organizations that are not properly prepared risk confusion, costly delays, and a loss of trust. CERTAINITY supports organizations in these critical situations with a structured, experienced, and solution-oriented approach.
We help you manage cyber security incidents professionally — from immediate response through to post-incident review and recovery.
Our Incident Management Services
Structured coordination of all response activities — covering technical, organizational, and communication aspects.
Definition and execution of urgent response measures, including system isolation, forensic evidence preservation, and backup protection.
Support with internal and external communications, stakeholder coordination, and public relations throughout the incident response process.
Guidance and coordination for mandatory notifications to authorities under regulations such as the GDPR, NIS2, and DORA.
In ransomware incidents, CERTAINITY provides experienced guidance, proven negotiation strategies, and access to specialized partners where appropriate.
Comprehensive post-incident analysis to identify root causes, uncover structural weaknesses, and define targeted improvement measures.
In Case of an Emergency: CERTAINITY Incident Response Hotline
Are you currently affected by a cyber incident and require immediate assistance?
Contact our CSIRT:
📧 E-mail: csirt@certainity.com
📞 Phone: 0800 44 30 555 (Germany, Austria & Switzerland, toll-free)
We are ready to help — quickly, professionally, and discreetly.